Remember your Latin? In the Aeneid Virgil used the phrase notus calor to describe what Hephaestus felt when he embraced his wife, Aphrodite. Think you know what it is now?
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It means “familiar warmth.” Not passion. Not animal lust, as one might suspect when describing the embrace of a goddess. But no: Hephaestus felt familiar warmth. Safe and snuggly. Notus calor.
We should instead use the term “aloof coldness” to describe how we mostly communicate among ourselves—and within ourselves, too. Do we ever notice how we avoid touching each other? Why is that?
We have at our fingertips the most effective communication tools ever available, but we focus on their effectiveness, on bytes capacity, Internet speed, and smart-phone applications, instead of on using them to communicate effectively. We consider them as communication targets or objectives in themselves, not as the tools they are. It’s a totally different thing, and it’s a very big mistake to confuse the two.
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Notus Calor
Umberto, Deming recognised
Umberto, Deming recognised the effects of “aloof coldness" and worked towards "breaking down the barriers". Six Sigma has followed the opposite path by creating barriers and aloof coldness by giving everyone belts to separate them into ranks. No wonder the most important tool of all, brainstorming, has been failing !
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