Nobody likes to be told they’re doing something wrong. But if you were doing something wrong due to a misunderstanding, and it was actually hindering your operations while adding unnecessary cost, wouldn’t you want to know?

For example, let’s assume that you are using a tool consistently with accepted practice. Yet this tool produces poor results for you and others you know who use it. Even after years of trying, you don’t seem to succeed. The tool causes more trouble than it’s worth.

It would seem natural to reject the tool, right? But let’s assume that rejecting the tool is not an option, for whatever reason. So you must continue to use this tool although it doesn’t work and you don’t like it.

Now, if in reality the problem was that you were using the tool improperly this whole time, actually contrary to the manufacturer’s instructions, would you be interested in knowing that? Or, since you must still use this tool, would you rather continue misusing it, thereby continuing to add confusion and unnecessary cost to your operations?

Of course you would want to know, right?

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