A couple weeks ago, I participated in a webinar with Kyle Antcliff of Intradiem. We talked about the employee experience, employee journey mapping, and solutions that drive or affect workforce efficiency. During the presentation, a lot of employee experience terms were used, and I attempted to clarify them with some definitions.

Employee experience

Let’s start with employee experience. I define it as: “The sum of all interactions that an employee has with his employer during the duration of his employment relationship.” It includes any way the employee “touches” the company, and vice versa, during the course of doing his job.

Employee experience needs to be understood, using tools like personas, journey mapping, surveys, and other means of listening to feedback. Also, it can be designed and redesigned.

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