Systematic Handling of Organizational Knowledge

Explaining the revised ISO 9001

The new ISO 9001, scheduled for publication in late 2015, introduces the term “knowledge.” As knowledge was not addressed by the previous version of ISO 9001, the depth of this topic and the approach to it are new.

The international standard ISO/DIS 9001:2015—“Quality management systems—Requirements” defines requirements for the handling of organizational knowledge in the following four phases, which are analogous to the plan-do-check-act (PDCA) cycle:
1. Determine the knowledge necessary for the operation of processes and for achieving conformity of products and services
2. Maintain knowledge and make it available to the extent necessary
3. Consider the current organizational knowledge and compare it to changing needs and trends
4. Acquire the necessary additional knowledge

Resources are available to explain how organizations can implement these requirements and what aspects they have to consider in this context.

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Comments

How did you get the FDIS?

Hello Ulrich:

How do you know what the FDIS of ISO 9001:201X says? The US Technical Advisory Group to ISO/Technical Committee 176 won't even get the a copy of the FDIS until tomorrow 7/9/2015.

Thank you, Dirk

Any response?

How did Ulrich know what the FDIS said before it was published? How did Qualty Digest allow an article related to an unpublished document?

Thank you, Dirk

Response to Dirk

Apologies to Dirk and the rest of our readers. This was an editing error on the part of Quality Digest. It has now been corrected to reflect that ISO 9001:2015 is currently a Draft International Standard (DIS). Thank you for pointing this out.