SSL, a global leader in integrated space technologies, has recently gone through a complete redesign of its quality organization by reinventing its purpose and role in the company. These changes were not only foundational in nature but also required a significant cultural shift by the quality organization and by companywide management. This article summarizes the fundamentals and processes that were used to achieve this level of change.

In the beginning: SSL and quality

SSL delivers advanced systems for communications, exploration, data gathering, and next-generation services within the aerospace industry. Based in the United States, the company designs and manufactures innovative spacecraft and space-related systems with an advanced product line that includes high-power geostationary satellites, state-of-the-art small satellites, and sophisticated robotics and automation solutions for remote operations.

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