There is much to be learned from history. Lately, I’ve been researching Frederick Winslow Taylor and scientific management. Better known as Taylorism, scientific management was popular from the early 1900s to the 1930s. The lessons and future impact of his efforts still drives how we design and perceive work today—the good, the bad, and the ugly.
ADVERTISEMENT |
Let’s start by giving kudos to Taylor for the work he did. One reader of these columns said he “rocked the world he lived in,” especially considering that at the time there were no studies on human behavior, the workforce was uneducated, the industrial revolution was at its peak, and the conventional management approach was command and control. These are salient points that we should all keep in mind when looking back at history. Given all that, we’d still like to be able to look back and see how far we’ve come in the last century.
So: How far have we really come since the days of Frederick Winslow Taylor and scientific management?
…
Comments
Wow! That's a heavy
Wow! That's a heavy conclusion!
"Collectively, Americans are paying the price in a lack of competitiveness, loss of profit, unemployment, and ruining of lives."
All because of Frederick Taylor?
Functional separation of work did not begin with Taylor. It goes back at least to hunter/gatherer societies and has been known since 1776 as the division of labor.
This article makes some sweeping statements with little evidence:
Perhaps a better place to look for the cause of a lack of competitiveness and unemployment is the distance we've gotten away from the principles of free-market economics, with crony capitalism, trade-union protectionism, and the regulatory burden of a 5,000-page federal tax code.
Evidence - Its in your system
Scott-
Thanks for the comment.
Taylor doesn't recognize division of labor from scientific management because he assumed the division of labor to be preexisting. Let's not confuse Taylor's principle of analysis (scientific management) with a principle of action (division of labor). Taylor focused on work processes (of his era), he ignored indirect and managerial processes as evidence at Watertown Arsenal.
Technology can enable work, the question is, does it? Evidence - go to a contact center (almost any), take a demand from a customer and see how many IT systems it takes to complete the work end-to-end. You would be horrified, I have seen up to 17 different IT systems here in the States. Is that enabling?
Service design - carry over from previous regimes is the comment you get back from management when you ask them why they have 17 different systems and A answer you will get is " I inherited it." This goes for any other service design I have seen. Best evidence - go to any organization and see the functional separation of sales, operations, finance, etc. They are all designed the same - why is it so? There is an unconscious acceptance of organizational design.
Management's attitude of workers often appears to be one of trust, but management seeks compliance to their dictates through an inspection bureaucracy that you (Scott) recognize as problematic here in the US. Workers rarely have the right to make decisions as management dictates things like you can give a $50 credit but anything higher has to go to varying levels of management approval. So, yes there is distrust.
Tripp
My 2 cents worth
My father worked at the Watertown Arsenal starting in 1940. When I was young, I would hear all the stories of his early supervisors who worked under the "Taylor Regime"
There was universal hatred for Frederik Taylor and stories about the big drinking bash after work circa 1915 to celebrate his death and how he did the right thing by dying, No one had a good word for him down the ranks.
Watertown Arsenal
Hi Fast Eddie,
I am working on a visual project about the Watertown Arsenal where I am gathering information from past workers. I would love to talk to you or your dad if possible.
Workers at Watertown Arsenal 1940
Only just picked this up after Googling 'Workers at Watertown Arsenal 1940'. My father was a machinist there in 1940. Do you know where I can find more information or photos during this time?
Many thanks in advance!
Add new comment