Pay. It’s the topic we love to avoid. We don’t discuss it with friends or family. It’s verboten at cocktail parties. Heck, we discuss cancer, religion, and abortion at dinner parties more easily than we talk about our paychecks. We don’t even like to discuss compensation with the person whose pay we’re messing with.
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Well, you know me—I love to talk about the topics everyone avoids. Why? It opens a conversation we, as leaders, desperately need to have.
So in an era of wacky pay debacles (paging Dr. Lewis, Dr. Ken Lewis to the boardroom, please), how do you as a leader and executive navigate paying your people (or not paying them, which might be just as well deserved)? How do you personally handle getting paid what you’re worth without having angry mobs chase you with pitchforks and torches on their way to key your car?
Tough stuff, but let’s tackle it. First, let’s cover why we get into trouble about pay, then discuss how you pay your folks, and finally how you ensure you get paid what you deserve.
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Comments
X + Y + [XY] = 8
X + Y + [XY] = 8
X = the contribution of the individual
Y = the contribution of the system
[XY] = the interaction of the individual with the system
8 represents defects per hour, $8MM in sales, whatever you're measuring
Whoever can solve for the value of X is fit to rate people on their performance.
--W. Edwards Deming
Let's manage by Goals (Objectives)? Let's not.
Let's pay for performance? I've heard of the Red Bead Experiment, let's not.
Is this a blog about resurrecting the prevailingbl system of management that Deming fought for most of his life?
The danger of metrics
If the level of performance is defined by metrics, numbers and KPI's, Finlay's Law and LePard's Corollary will apply.
Finlay's Law: When any metric or KPI is used to influence compensation or evaluation, the people being measured will figure out how to score high on the measurements while not doing their jobs, and they will figure it out in three hours.
LePard's Corollary: Finlay is wrong. It takes much less than three hours.
Disappointing
This is what we feared when Deming died...that the most important pieces of his philosophy would be lost to managers who never really got it. The system of profound knowledge includes understanding variation, systems thinking, theory of knowledge and psychology. This article describes and perpetuates some of the most destructive aspects of MBO that arise from a lack of profound knowledge.
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