All Features
Michelle LaBrosse
Jane is an amazing photographer, but her family feels her photography skills aren’t going to help her earn a living. Consequently, she was offered a job in her sister-in-law Kerry’s company calling clients to collect on invoices. After several months, both Jane and Kerry realized they’d had enough…
Jim Benson
If you are reading this, you are likely human. Congratulations; I’m human, too.
Everyday we all wake up and wonder what the day will bring. We wonder who we will meet, what conversations we will have, and what we will do.
We all want to do things
In business we have processes, we have…
Taran March @ Quality Digest
There’s a lot of power and even nobility in the word “resolution.” But when it shows up accompanied by the trickster phrase “new year’s,” it's like a solemn king preceded by a capering jester. With every step we and our resolutions take into the year, it becomes harder to ignore the widening…
John Killam
A U.S. Air National Guard veteran, a high school dropout, a person with a background in sales, and a family man who hadn’t been in a classroom for 20 years; four men on very different paths that ultimately led to one destination: the Massachusetts Manufacturing Extension Partnership’s (MassMEP)…
The common and recurring view of the latest breakthroughs in artificial intelligence (AI) research is that sentient and intelligent machines are just on the horizon. Machines understand verbal commands, distinguish pictures, drive cars, and play games better than we do. How much longer can it be…
Michelle LaBrosse
When you’re knee-deep in the logistical details of managing a project team, it can be easy to lose sight of the big picture: your organization’s vision.
Here at Cheetah Learning, we use established and proven strategies to help us achieve our vision through our mission in each course we offer.…
Mike Richman
In the quality profession today, the term “guru” tends to be thrown around with reckless abandon, more often than not self-referentially by the “guru” him- or herself. Don’t get me wrong; there are many outstanding people now working in our field, with interesting and perhaps even revolutionary…
Mike Figliuolo
It’s called “work” for a reason. Most days we’re able to “work” through it and find enjoyment in what we do, but occasionally we’re faced with a grind that saps our strength and threatens to derail us. Fortunately, there are simple techniques for working through that grind.
I love writing the…
NIST
The U.S. Commerce Secretary, Penny Pritzker, has named four organizations as the 2016 recipients of the Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for sustainable excellence through visionary leadership, organizational alignment, systemic improvement and…
Christian Wolcott
T he following is for mature quality audiences only. Is it unwise to take people who are new to lean on a tour of a Toyota facility running at top efficiency? Is the sight of a glossy, mature lean factory a kind of pornography for young engineers, new leaders, and even seasoned managers seeking to…
Kevin Meyer
“Things which matter most must never be at the mercy of things which matter least.”
—Johann Wolfgang von Goethe
Like most people, I maintain a fairly long to-do list of personal and professional projects. It’s a few pages long—especially the honey-do portion. Because the list can be intimidating,…
Michelle LaBrosse
Let’s say you’ve found the perfect mix of people to staff your new project. They get along great together. They’re all top performers in their respective fields. They’re all gung-ho to get going. But then something happens.
First, one starts showing up late to meetings. Then, someone else plans a…
Bruce Hamilton
I was lucky that the first boss I ever had (at age 13) had much to teach at a point when I had much to learn. Chris M. was a brilliant but illiterate Italian immigrant and fisherman who had built a landmark restaurant and marina on the bay in Ocean City, New Jersey. That was my first lesson: You…
Jeff Sanford
Since we at Humantech developed an entire software-as-a-service (SaaS) offering to help our clients streamline the ergonomics process, a recent article in the Harvard Business Review gave me the opportunity to reflect on how our clients successfully implement ergonomics from a process management…
Festo Didactic
Manufacturing in the United States and Canada is marked by negative stereotypes left behind from 1955. Repetitive and simplistic duties in grimy workplaces, without a chance to change or advance a career, are the images most people see when they imagine what it means to work in a factory. But, a…
The Un-Comfort Zone With Robert Wilson
Over the years, I’ve beaten myself up over business breakdowns, lost relationships, and countless other failures. I would only look at what I’d done wrong and where I was at fault. And, of course, this would only make me feel worse.
People would tell me, “Rob, you need to love yourself.” Wow,…
Knowledge at Wharton
Steve Klasko, president of Thomas Jefferson University and CEO of Jefferson Health, is the co-author of We Can Fix Healthcare (Mary Ann Lieber Inc., 2016) with Wharton adjunct professor Gregory P. Shea and Michael Hoad. In the book, the authors propose 12 disruptive transformations to the…
Chip Bell
Francie Johnsen is my very favorite pharmacist. When the petite, redheaded bundle of energy first came to work at the Eckerd Pharmacy (now CVS) near my home, she encountered a store spirit painted plain vanilla. Employees were creating a completely memory-less experience. Nothing was wrong, mind…
Michelle LaBrosse
According to well-known business executive Don Tapscott, the technological development that will most affect the way we live in the next few decades is not the newest iPhone, or flying drones, or self-driving cars. It’s something many of us may not have heard of: blockchain technology.
Blockchain…
John Maxwell
Have you ever considered the time investment required of some of the world’s greatest achievements?
• It took 26 months to build the Eiffel Tower. • It took Da Vinci four years to paint the Mona Lisa. • It took Michelangelo four years to paint the ceiling of the Sistine Chapel. • It took Leo…
Marlene Chism
The world needs leadership, and there’s no better way to lead than to listen. A leader who listens controls the conversation, and has the power to build bridges instead of barriers.
Listening requires you to be present, to set aside your own agenda, to use discernment.
When someone says, “Black…
Michelle LaBrosse
Before you can do a project well, you must first make sure it’s the right one for you at that time. A project is “right” when it moves you closer to your long-term goals, aligns well with your unique strengths, and is achievable given the resources and people you have available. Once you’ve…
Afaq Ahmed, Yves Van Nuland
New technologies have empowered customers to seek out the best products and services at the lowest cost and shortest delivery times. Customers can compare price and delivery information as well as reviews about product quality. Thus, the importance of sustaining outstanding quality in order to…
Harish Jose
Today I’d like to take a look at a lesson from Taiichi Ohno regarding the pursuit of quality. His comment, “The pursuit of quantity cultivates waste, while the pursuit of quality yields value,” struck a chord with me. Among other things, he's referring to the importance of resisting mass-…
Manfred Kets de Vries
Thrill-seeking employees’ addiction to risk can create havoc in the workplace. Managed correctly, however, their fearlessness can be a great advantage to any organization.
People who knew Lawrence Devon, a VP of sales in a large retail group, viewed him as the quintessential sensation seeker—a…
