All News
Confused about the difference between mission and vision? Or between purpose and mission? You’re not alone. I am frequently asked about the difference between mission, vision, purpose, strategy, and goals, and where do values fit?
Many people don’t care about definitions, and that’s unfortunate.…
What a difference a year and a half make. In mid-2017, LNS Research coined the term “Quality 4.0” and published definitive research on the topic. At that time, an early but large group of manufacturers started to make Quality 4.0 one of their top digital transformation initiatives. This continues…
In Part One and Part Two of this series we discovered some caveats of data snooping. In Part Three we discovered how listening to the voice of the process differs from the model-based approach and how it also provides a way to understand when our models do and do not work. Here we conclude the…
Chad Kymal1 gave an excellent overview of the ISO 45001 occupational health and safety (OHS) standard that was released in March 2018. I purchased a copy of the standard, and it provides an excellent framework, modeled on Annex SL, which defines the structure of all the new ISO standards, for an…
The news that General Electric ousted CEO John Flannery was surprising to many of us, and it certainly matters to investors, analysts, employees, and competitors (and probably, historians). But does the success or failure of GE’s CEO really matter that much when it comes to how most of us lead,…
(Bruker Nano Surfaces: San Jose, CA and Detroit) -- Bruker Nano Surfaces has announced a partnership with Greening Testing Laboratories of Detroit to provide convenient and cost-effective benchtop friction test and particle-screening capabilities to developers of friction materials. Under this…
Perhaps the reader recognizes d2 as slang for “designated driver,” but quality professionals will recognize it as a control chart constant used to estimate short-term variation of a process. The basic formula shown below is widely used in control charting for estimating the short-term variation…
Last year I was invited to give a lecture on critical thinking to the U.S. Navy. I opened my presentation with a story I’d read in Reader’s Digest magazine as a child. It’s an old story you may have heard before, but it’s a perfect introduction to the importance of critical thinking. Here’s how it…
To most of us, the phrase “work that matters” infers job satisfaction. The outcome is lower stress, lower turnover, and higher productivity—in business, a win-win for employees, customers, and shareholders. The logic is infallible. So, I ask you, why is there such a gap between the theory and the…
Our industry embodies many aspects, but “Big Q” quality generally involves issues affecting management, measurement, and methodologies. This week on QDL, we covered all of them, and more. Let’s look closer:
“Ripped from the Headlines: Tariff Fallout” U.S. manufacturers are currently dealing with…
(ISO: Geneva) -- New technologies, from robotics to machine learning, are ushering in a period of rapid change and development. While the aviation industry is working to reap the benefits of this industrial automation, standards, especially those of the International Organization for…
To ask a good question requires two things: insight and gumption. The root of all worthy questions is a desire to fill in a gap in your understanding of something. The insight in good questions comes from seeing that gap, exploring its edges, and forming a question that can serve as an invitation…
Measurement devices in manufacturing facilities are as ubiquitous as Skittles in trick-or-treat bags. Some companies have thousands of devices in their inventories and depend on them to provide accurate information. This is why timely calibration of all measurement devices is critical to…
For manufacturers in diverse sectors such as automotive, aerospace, electronics, and medical device, there’s little question that ensuring great quality would be impossible without the proper testing of materials. And proper material testing applications begin with reliable and repeatable…
Choosing the correct linear regression model can be difficult. Trying to model it with only a sample doesn’t make it any easier. Let’s review some common statistical methods for selecting models, complications you may face, and look at some practical advice for choosing the best regression model.…
This story was originally published by Knowable Magazine.
Back in the 1990s, when U.S. banks started installing automated teller machines in a big way, the human tellers who worked in those banks seemed to be facing rapid obsolescence. If machines could hand out cash and accept deposits on their…
This story was originally published by Knowable Magazine.
Back in the 1990s, when U.S. banks started installing automated teller machines in a big way, the human tellers who worked in those banks seemed to be facing rapid obsolescence. If machines could hand out cash and accept deposits on their…
(CompliancePoint: Duluth, GA) -- It should come as no surprise to anyone that the California State Legislature has passed, and the California governor has signed, amendments to the California Consumer Privacy Act (CCPA). Having previously been a ballot initiative, one of the main drivers to get the…
In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review.
“Young couples ‘trapped in car dependency’”
Building entry-level housing along highways may give couples the chance to buy a home, but at what cost to them and the…
During the late 1990s, I was working in the Silicon Valley for a medical device company, responsible for a drug-infusion pump manufacturing operation. I had just completed a crazy period where I had also “temporarily” (months and months...) led the advanced engineering department after that manager…
All organizations are looking to increase the competency of their employees and, hopefully, of themselves. Looking at this from the base level up, in a practical sense our competency evolves with experience, expertise, and possibly, time.
1. Unknowing
We begin by not knowing about a skill, issue,…
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Data science is hot right now. The number of undergraduate degrees in statistics has tripled in the past decade, and as a statistics professor, I can tell you that it isn’t because freshmen love statistics.
Way back in 2009, economist Hal Varian of Google dubbed statistician the…
Whether you are booking a hotel room, choosing a restaurant, deciding on what movie to see, or buying any number of things, it is likely you have read online reviews before making your decision.
What makes a consumer review persuasive, though? No matter how short, it tells a story in much the same…
In his book, The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results (Bard Press, 2013), author Gary Keller reminds us that everyone has 24 hours in a day. So, why do some people earn more, achieve more, and get more done? They “go small.”
“When you want the absolute best chance…
I am writing today about “bootstrap kaizen.” This is something I have been thinking about for a while. Wikipedia describes bootstrapping as “a self-starting process that is supposed to proceed without external input.” The term was developed from a 19th-century figure of speech—“pull oneself over a…
