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How well does your decision-making process work for you? Are you able to go from decision to solution to action with ease?
This is the second part of my two-part series on Peter Drucker’s five phases of decision making, which he outlines in his book, The Practice of Management (HarperBusiness,…
The March 24 episode of QDL offered a potpourri of topics, including news and features from the realms of academia, corporate culture, and politics. Here’s a quick recap:
“Winners Selected for the 2017 InVenture Prize” Colloquially known as “American Idol for Nerds,” the InVenture Prize offered by…
This week’s episode of QDL took us back to our roots with stories about the nuts and bolts of quality improvement—customer service, management, standards, and the future of the quality profession in the face of increasing automation.
Here’s a look at the stories we covered:
Book review:…
‘How could I forget to do that?”
I asked myself this question last week over and over, wondering how an important task was able to fly right over my head until I was reminded about it the next day, after it was too late. I mean, I use Post-it Notes! I had an Outlook calendar reminder! I thought I…
You’d like to address a potentially sensitive topic with a neighbor, co-worker, or boss, and you dread it. It might turn ugly. You fear an unpleasant reaction.
Often, when attempting to communicate on delicate matters, we start out by giving the other person a bunch of information (specific facts…
Fake news has fast become one of the most popular new phrases of 2017. We see it in Western politics, we listen to our news channels debate what is fake and what is not, and we hear our late-night comedians pan fake news with politically motivated jokes every chance they get.
The questions that…
Did you ever wonder why statistical analyses and concepts often have such weird, cryptic names?
One conspiracy theory points to the workings of a secret committee called the ICSSNN. The International Committee for Sadistic Statistical Nomenclature and Numerophobia was formed solely to befuddle…
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Every day, quality and production process leaders must find new ways to improve product processes in a constantly changing manufacturing environment. For most companies, the low-hanging fruit of process improvement is a distant memory. Now, it’s all about seeking significant…
(ACSI: Ann Arbor, MI) -- Retailers reverse course after two years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Retail Trade is up 4.7 percent to a score of 78.3 on a 100-point scale, an all-time high for the sector.
The ACSI covers six retail…
According to Mark Graham Brown, from his book Keeping Score (Productivity Press, 2006), 50 percent of the time leaders spend in meetings involving data is waste, 80 percent of the pounds of published financial data is waste, 60 percent of the pounds of published operational data is waste, and…
President Trump jettisoned more than 30 years of bipartisan regulatory policy on Jan. 30, 2017, when he issued an executive order on “Reducing Regulation and Controlling Regulatory Costs.” The order requires that whenever a new regulation is enacted by any federal agency, regulators must eliminate…
Compliance is a common term that is very broad, and many companies interpret compliance as a host of different items. It can be related to quality, safety, or operations, but it encompasses a long list of areas within the organization, including financial, risk, governance, sustainability, and…
The teams competing for the 2017 InVenture Prize @ Georgia Tech have invented devices that aim to make our lives safer or more efficient.
The annual competition brings together student innovators from all academic backgrounds to foster creativity, invention and entrepreneurship.
More than 500…
(Grauling Research: Santa Rosa, CA) – Grauling Research has announced new vacuum-pump rebuilding service and remanufactured pump sales for thin-film coating companies, semiconductor, and industrial equipment manufacturers. The company offers pump rebuild services for a wide variety of vacuum pumps…
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Brian Vinson may have one of the best jobs in the country. Vinson works as director of engineering with AWE Tuning, an automotive aftermarket company that provides award-winning, handcrafted performance exhausts, track-tested carbon-fiber intakes, and performance intercoolers.
“…
Fresh from making mud pies, Paul and I were coated in dirt from our elbows to our fingertips. We walked into the kitchen to clean up for lunch, where we found Rafe leaning against the wall, shaking, and crying uncontrollably. His face, wet with tears, was red, and a line of drool hung from his open…
The most astute executives in health systems are rightfully concerned about compliance risks in physician contracting. Among these risks are that a transaction or an arrangement between a hospital and a physician are consistent with fair market value (FMV) and are commercially reasonable (CR) as…
There are a lot of good quality tools and improvement processes out there for when you are not engaged and productivity wanes. But until you find the root cause of your behavior, any improvement won’t be sustained.
I read about the three modalities of awakened doing in Eckhart Tolle’s book, A New…
Although data scientists can gain great insights from large data sets—and can ultimately use these insights to tackle major challenges—accomplishing this is much easier said than done. Many such efforts are stymied from the outset, as privacy concerns make it difficult for scientists to access the…
The U.S. Food and Drug Administration’s (FDA) “History Vault” contains more than 10,000 artifacts that provide a journey through U.S. history and document the critical role played by one of the nation’s oldest public health agencies during its mission to promote and protect American health.
These…
The U.S. Food and Drug Administration’s (FDA) “History Vault” contains more than 10,000 artifacts that provide a journey through U.S. history and document the critical role played by one of the nation’s oldest public health agencies during its mission to promote and protect American health.
These…
There are many factors that influence the accuracy of a weighing system. Assuming that external factors are minimized or eliminated, the most important factor is the appropriate selection of the load cell for a given weighing application. This discussion covers the key load-cell specifications…
“You should prioritize agility, but find ways to take risks without sacrificing sound execution that can jeopardize both customer satisfaction and, more importantly, safety.”
—PWC “2016 Auto Industry Trends”
Perhaps no sector is so thoroughly driven to balance innovation and safety as is the…
A mobile services company provides free mobile services to its employees. The employees never receive a bill for voice or data services. If an employee faces a problem, he just talks to a colleague in the relevant department (or somebody who knows somebody) and gets the problem fixed.
A chain of…
We had not discussed politics since the election, treading warily with each other, neither of us wanting to trigger an unpleasant scene. But tension was just under the surface and seeping out in other forms.
Since the U.S. presidential election, many people have experienced tension with a close…
