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Not long ago a new client asked our team to lead an innovation project to create a product. As always with a new client, we did a quick survey. It’s important to understand what the client knows and has attempted in the name of innovation.
In this case the client had adopted another consulting…
It’s shaping up to be an interesting year. The U.S. presidential campaign looks to be outrageous and entertaining, stocks started the year with a nasty hangover, and ranchers turned militant in Oregon. Although the outlook for quality management isn’t quite as exciting, there are a number of…
Every day, thousands of people confuse lean management with “Taylorism,” properly known as scientific management. The negative association brings out the lean bigwigs and others who work hard to create a great separation between lean and Frederick Winslow Taylor. This is an ill-informed and…
(FFD Inc.: Knoxville, TN) -- Steel Tool & Engineering, based in Trenton, Michigan, manufactures jet engine parts for the U.S. government and international aviation companies. Founded more than 60 years ago, the company and its 130 employees have built a solid reputation for delivering world-…
Walking the snowy streets of the small Swiss town of Davos, it was impressive to know that 40 heads of state and 2,500 leaders from business and society were there to talk about some of the most important global challenges facing us today.
In the main congress hall, I saw and met leading…
How often have you heard people say, “Our strategy is to become the biggest and the best?” This isn’t strategy. Strategy is not the what. Strategy is the how: How will you become the biggest and the best?
Of course, within that definition, there are good strategies and bad ones. Good strategies…
For those awake enough to respond, please supply the Jeopardy question to this answer: “A computer system that won a million dollars in 2011 with access to 200 million pages of content, including the full text of Wikipedia.”
If you thought, “What is Watson?” you’d be correct as far as the…
(OSHA: Washington) -- The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) is extending the public comment period on an updated version of its voluntary Safety and Health Program Management Guidelines.
The current comment period was announced on Nov. 16, 2015, and…
During the past several years, the FDA has been more aggressive and active in performing medical device company inspections. This has led to a far greater number of companies receiving Form 483 warning letters and citations. FDA Form 483s are a good way for your medical device company to flush $…
ISO 9001:2015, ISO 14001:2015, and ISO 45001:2015 establish clear expectations for top management. Not only are executives accountable for the effectiveness of these respective systems, they also have specific tasks ranging from establishing objectives to supporting relevant managers in their…
Although the most common method of metal 3D printing is growing exponentially, moving forward from producing prototypes to manufacturing critical parts will be possible only by reaching a fundamental understanding of the complex physics behind the process, according to a new paper written by…
In March 2014, Malaysian Airlines flight 370 disappeared on its way to Beijing. To this day, the fate of the plane has not been established. The tragedy of the aircraft’s disappearance was exacerbated by the images of distressed relatives herded into hotels in Kuala Lumpur and Beijing and being…
Quality professionals in most manufacturing plants still have safety under their area of responsibility. Safety has been a growing concern in the workplace for decades, and in warehouse operations, forklift safety is one of the biggest.
OSHA statistics report that more than 100 workers are killed…
(Fischer Technology: Windsor, CT) -- Fischer Technology, manufacturer of coating thickness, material testing, nanoindentation, and material analysis instrumentation, is expanding with a new office in Livonia, Michigan. This office will provide technical sales and service support for the Michigan…
(AIMS: Dayton, OH) -- Pressure to increase production and minimize waste for increasingly complex parts is driving manufacturers to look for quality control processes that are faster and more accurate. To help companies meet tolerances and achieve repeatability, Advanced Industrial Measurement…
Ask how you can help, always keep a smile, respond to requests promptly... the list goes on. You’ve probably been exposed to an abundance of tips and tricks about how to become more customer-friendly.
That kind of advice can definitely be valuable, but what you likely don’t hear—unless you’re a…
Technology is a useful tool in quality. That said, there are limits to what technology can do. Here’s my summary of its advantages and disadvantages for quality professionals.
1. Data and measurements. Technology can help you automate measurements and analysis of data (Minitab statistical software…
The International Medical Device Regulators Forum (IMDRF) began a pilot phase for its new Medical Device Single Audit Program (MDSAP) in January 2014. This audit combines regulatory audits the manufacturer would typically face when they sell their products in certain IMDRF member countries: the…
(Mahr Federal: Providence, RI) -- Mahr Federal has introduced a new “entry-level” surface finish and contour measuring system that can generate both surface and contour measurements in a single pass. The MarSurf UD 130 replaces the MarSurf UD 120 and offers improved features, including nanometer…
What happens when we really understand our customers’ desired outcomes or the jobs they are trying to do? Something pretty incredible.
A few weeks ago I wrote about “Faster Horses... and Customer Outcomes” and the importance of asking the right questions to understand desired outcomes in order to…
Although the FDA’s Food Safety Modernization Act (FSMA) was passed in 2011, the reality is that the rules that went along with the law—and that truly define how it will be executed and regulated—are just now being finalized. Enforcement of these rules should really ramp up in 2016 and 2017.
Will…
(CMSC: Weatherford, TX) -- The Coordinate Metrology Society (CMS), the eminent membership association for 3D measurement professionals, today announced its online attendee registration is open for the Coordinate Metrology Society Conference (CMSC). Held at a different location each year, the CMS…
Flu season typically peaks between December and February, but by the time the winter holidays roll around, many of us will have already waited in line at area clinics, grocery stores, and pharmacies to get our annual flu shot. The Centers for Disease Control reports that U.S. vaccination efforts…
These days, even a cursory scan of the headlines brings fresh reminders of risk, from the ramifications of climate change to shocking terror events such as the recent attacks on Paris by the Islamic State. Now more than ever, companies need risk managers.
Paradoxically, however, the new ubiquity…
Most of us struggle to keep up with ever-changing responsibilities that prevent us from doing our best. The human brain doesn’t respond well to the stress of juggling multiple priorities. Cognitive overload destroys productivity, zapping our focus and motivation. That’s where Personal Kanban can…
