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(API Services: Newport News, VA) -- Konecranes Machine Tool Service recently invested approximately $300,000 in machine tool metrology equipment from Automated Precision Inc. (API). The new Radian laser tracker and four new 6D laser systems enable Konecranes Machine Tool Service to capture…
(Third Dimension: Bristol, UK) -- Third Dimension, the leading supplier of hand-held precision measurement solutions, recently celebrated its success in being named as winners of a Queen’s Award for Enterprise in the international trade category—the UK’s highest accolade for business success.…
(Capture 3D: Miami, FL) -- A GE Aviation open innovation challenge designed to uncover new methods of conducting high-speed, automated inspections of turbine airfoils garnered 51 entries from 48 different participants in 18 countries. The winning entry was submitted by Capture 3D, of Costa Mesa,…
(Verisurf: San Diego, CA) -- Verisurf Software has been selected by Workshops for Warriors to provide 20 fully licensed seats of Verisurf 3D measurement software, in support of the group’s mission to train, certify, and place veterans into advanced manufacturing careers. Each fully bundled seat of…
(Creaform: Lévis, Quebec, Canada) -- AMETEK Creaform has introduced VXinspect, a powerful and intuitive 3D inspection software platform that includes all the tools for first-article inspection (FAI) and quality control. VXinspect provides simple integration for contact (probing) and noncontact (…
(Hexagon: North Kingstown, RI) -- Hexagon Metrology today announced the release of the RS3 upgrade package delivering a dramatic performance improvement for the ROMER Absolute Arm with integrated laser scanner. The RS3 doubles the scan rate of the previous RS2 integrated scanner, enabling users to…
Management of change is a safety-related phrase from the chemical process industry that is adaptable to risk-based thinking. The basic premise is that anything new, different, or nonroutine (such as repairs or replacement of equipment, and process startups) creates a safety risk.
This principle…
(FARO: Lake Mary, FL) -- The FARO ScanArm HD is an attachment for the FaroArm that combines all of the advantages of a hard probing system with the capabilities of noncontact 3D laser scanning.
This combination provides rapid point-cloud collection with high-definition resolution and precise…
Methods Machine Tool Sales (MMTS) of Sudbury, Massachusetts, is the New England distributor and sole training center for Carl Zeiss inspection equipment. Customers can train in MMTS’s state-of-the art lab or send examples of problem parts to the lab for help with their inspection solutions.
To…
I was speaking last week with, Jen, a senior manager at a large manufacturer, and she commented to me, “I know it’s important for me to get to the floor, but the time involved for me and my staff to regularly visit two dozen different departments makes this seem like an impossible task.” She was…
(R&R: Grand Haven, MI) -- R&R Vision Fixtures’ new Quick Slide Plate in conjunction with its Quick Load Corner enables users to extend the reach of travel on their vision systems, making it possible to hold and stabilize parts while enabling complete access and viewing circumference around…
This June will you be wishing the Magna Carta a very happy birthday? An 800-year-old document might not necessarily warrant a lovely slice of cake, but I’m sure someone somewhere will be celebrating this anniversary. No doubt many readers will be wondering why I want to discuss the Magna Carta,…
A brand promise is an agreement between a company and its customers. Yet Gallup finds that companies are largely failing to make good on their agreements. Only half of the almost 18 million customers Gallup has surveyed strongly believe that the companies they do business with always deliver on…
Perhaps the biggest mistake business leaders make is to assume that people are resources like any other. The truth is that people are resources unlike any other. At the heart of many business disasters is the misunderstanding that people and man-hours are one and the same.
A close friend of mine…
(Humantech: Ann Arbor, MI) -- Humantech, experts in workplace improvement, has earned a platinum-level certification to NSF Protocol P391—“General Sustainability Assessment Criteria for Services and Service Providers” from NSF Sustainability, a division of global independent public-health…
There is a famous (and often misquoted) line from Samuel Taylor Coleridge’s poem, “The Rime of the Ancient Mariner,” which reads, “Water, water, every where, Nor any drop to drink.”
Odyssey Teams Inc. of Chico, California, is collaborating with the Water Works Program of Pyrmont, Australia, to…
I recently came across the TED Talk by Chimamanda Ngozi Adichie where she discusses the “danger of a single story.” From growing up as a kid in Nigeria to studying in the United States into adulthood, she describes how she and others, having only heard a single story about a certain situation,…
(Creaform: Lévis, Québec) -- Creaform, a global leader in portable 3D measurement solutions and 3D engineering services and software, has released VXmodel, its 3D scan data post-treatment software module, fully integrated in VXelements 4.0. It provides the simplest and fastest path from scans to…
In the past couple of weeks, I have stumbled onto three things that triggered this column. Two of them came from academic-type healthcare journals, one of which shall remain nameless. This type of journal is still trying to make a formal case for improvement. Article after article belabors the…
We’ve all heard and seen commercials that claim “Customer service is No. 1 with us” or “We treat our customers like we want to be treated.” If these statements rang true, you’d think we’d hear more about contented consumers and their positive customer experiences.
The American Customer…
According to the Centers for Disease Control, 1 in 6 U.S. citizens are affected by foodborne illness each year; the Public Health Agency of Canada estimates the figure at 1 in 8 Canadians. Both agencies state that illness can stem from either contaminated products or allergies relating to…
(CMS: Hollywood, FL) -- The Coordinate Metrology Society (CMS) has announced the agenda of its popular, next-generation Measurement Zone providing both educational and competitive programs at the upcoming Coordinate Metrology Systems Conference (CMSC).
Located in the CMSC exhibition hall, the…
(ZEISS: Maple Grove, MN) -- The NEX series of instruments from ZEISS Industrial Metrology integrate additional measurement analysis with new detectors. SURFCOM NEX 100 offers a single hybrid detector to measure surface texture and contour at the same time. RONDCOM NEX Rs offers best-in-class…
Last week I attended the American Society for Quality’s World Conference on Quality and Improvement in Nashville, TN. The ASQ conference is a great opportunity to see how quality professionals are tackling problems in every industry, from beverage distribution to banking services.
Given my…
Editor’s note: Quality Digest will present Richard DeRisio’s webinar, “Effective Strategies for Complaint Handling” on May 19, 2015, at 2 p.m. Eastern, 11 a.m. Pacific. DeRisio will be a guest on Quality Digest Live on Friday, May 15, also at 2 p.m. Eastern, 11 a.m. Pacific, to preview the webinar…
