All News
All data are historical. All analyses of data are historical. Yet all of the interesting questions about our data have to do with using the past to predict the future. In this article I shall look at the way this is commonly done and examine the assumptions behind this approach.
A few years ago a…
Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.
I went through 26 employees. 26 employees hired and fired over the course of five years. In that time I was approached by the Job Corps people with candidates for work, by…
I’ve been doing a lot of speaking at conferences this spring, and I’m always warmly greeted as the “Toast Guy”: the person who produced and starred in the Toast Kaizen video.
Earlier this year, I spoke to a large gathering from a metropolitan healthcare system. When I jokingly asked them, “Who…
When improvement initiatives don’t yield the results promised, it’s very tempting to have the knee-jerk reaction of blaming the workers for their poor attitudes and lack of work ethic. But what if one took a counterintuitive approach: looking within one’s business systems for the true causes for…
How true are the following statements as you perceive things in your work environment?
1 = Not true at all 2 = True to a small extent 3 = True to some extent 4 = Mostly true 5 = Completely true
1. Employees in this organization are energetic and enthusiastic. 2. Employees are highly productive…
Measuring employee engagement is essential for companies that want to perform at their peak. But let’s be clear about one thing: Measurement doesn’t cause engagement. Top-down solutions may produce clarity, but they don’t inspire buy-in or practicality.
Many companies use Gallup’s Q12 employee…
June 3, 2013, marked the retirement of one of the legends in the quality arena, namely Harry Hertz, director of the Baldrige Performance Excellence Program. Harry has been director since 1995 and during his tenure the Baldrige Program has become the premier program for quality and performance…
Machine cycle time (Tcm) represents the actual time it takes for one machine to complete all of its operations on one piece, product, patient, file, etc. It is applicable for both single-piece and batch processing. Unlike effective machine cycle time, Tcm excludes load and unload time as well as…
I spend the majority of my time entrenched in statistics. Using statistics. Studying statistics. Developing and testing statistical software. Statistics guide many of my decisions at work and in life. That’s the world of an engineer.
For this reason, you can imagine my surprise when my husband…
My granddaughter recently asked the inevitable birds-and-bees question: “I know a baby comes from inside the Mommy’s stomach, but how did the baby get there in the first place?” I deflected the question with, “That’s a great question. Why don’t you ask your mother?”
I was more than willing to…
(Source4Quality: Morgantown, PA) -- Source4Quality has announced an open beta program for its corrective and preventive action and action-item management system (CAPA-AIMS). Designed with small to midsized organizations in mind, CAPA-AIMS delivers an all-in-one, organizationwide, integrated, web-…
Timex is the United State’s leading watchmaker and is present in more than 80 countries. Fralsen, its French entity, makes watch movements using three technologies: plastic-injection moulding of small parts with very fine details; turning and cutting of parts such as wheels, pinions, arbors and…
For the first time, scientists working at the National Institute of Standards and Technology (NIST) have demonstrated a new type of lens that bends and focuses ultraviolet (UV) light in such an unusual way that it can create ghostly, 3D images of objects that float in free space.
The easy-to-…
The measurement of a component’s surface texture may be described by many texture parameters. The question often arises: How many measurements do I need to make for a given parameter to obtain a particular level of confidence in the result? This article will give some basic guidelines for…
Not a day goes by that we don’t hear about the quality of our nation’s educational system. Test scores are lower. Enrollment in the sciences is not up to expectations. Our students are lagging behind students in other nations. Some schools are crumbling, while others have had their funding reduced…
(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) is hosting and co-organizing the 2013 North American Coordinate Metrology Association (NACMA) meeting, Aug. 27–30, 2013, at NIST in Gaithersburg, Maryland.
The NACMA @ NIST conference is focused on training for…
(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) is hosting and co-organizing the 2013 North American Coordinate Metrology Association (NACMA) meeting, Aug. 27–30, 2013, at NIST in Gaithersburg, Maryland.
The NACMA @ NIST conference is focused on training for…
(Hexagon: North Kingstown, RI) -- Hexagon Metrology today officially unveiled HexagonMetrologyU, the first e-learning portal designed to engage and support the metrology industry. The interactive platform debuts over 30 online courses covering metrology fundamentals, basic and intermediate…
The type of sensors that pick up the rhythm of a beating heart in implanted cardiac defibrillators and pacemakers are vulnerable to tampering, according to a new study conducted in controlled laboratory conditions.
Implantable defibrillators monitor the heart for irregular beating and, when…
(NVision: Coppell, TX) -- Lighting Science uses the HandHeld laser scanner from NVision to ensure the dimensional integrity of the extremely complicated castings it purchases and uses in its roadway light emitting diode (LED) fixtures. In the past, it was difficult to inspect the castings because…
Despite the awareness of workplace bullying and the resistance to it by employers and employees, many workplace bullies achieve high levels of career success, according to a new study from the University at Buffalo (UB) School of Management.
Published in the Journal of Managerial Psychology, the…
One of the recurring sentiments I hear from business executives is that lean Six Sigma (LSS) simply takes too long to implement. Without senior management buy-in, implementing it is not only difficult, it’s also nearly impossible. What if there were an easier way that resulted in faster…
I write a great deal about the difference between lean, Six Sigma, and kaizen on the production floor and in the office. Despite the fact that many of us have figured out that the same tools can be used in those very different environments with some translation for context, the training in the…
If you call any of us at Quality Digest today, you are going to go straight to voicemail. That’s because the entire team is taking a day away from our regular work to gather, plan, debate, eat, and strategize during the company retreat. This day—today—we step away from the phones, the emails, the…
I always take away gems of wisdom from the Baldrige Program’s annual Quest for Excellence conference. This year was no exception. The gem I will share today comes from Choe Peng Sum, the CEO of Frasers Hospitality Pte. Ltd. in Singapore. He spoke at the international plenary session that we hosted…
