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Don't forget, this week is World Metrology Week (Monday was World Metrology Day in case you missed it). Quality Digest and the Coordinate Metrology Society have joined forces to bring you extra features, photos, games, contests, and prize drawings, all of which will appear in portions of the…
Some time back, I was working as a Six Sigma Black Belt within the customer service department of a credit card organization. Our processes included responding to customer emails and mail correspondence.
One fine day the general manager of my process called to say we were getting additional…
In a previous post, I wrote about how the field of statistics is more important now than ever before due to the modern deluge of data. Because you’re reading this, I’ll assume that we’re in agreement that statistics allows you to use data to understand reality. However, I’d also bet that you’re…
(Hexagon Metrology: North Kingstown, RI) -- Hexagon Metrology has launched the Hexagon Metrology Support Center in conjunction with World Metrology Day, May 20, 2013. The online portal is a centralized resource for support of any Hexagon Metrology product. Customers will have 24/7 access to a…
The annual report on the information industry sector from the American Customer Satisfaction Index (ACSI) shows that customers are happier with telecommunication services and technologies than they were a year ago.
The information sector benchmark—the combined aggregate score for wireless…
Bill Kalmar’s column (Working for Free) about internships and the tendency to exploit students’ availability by providing no compensation caused some reflection within my company, PQ Systems, about its own internship program. The company has offered paid internships for more than 20 years, and has…
Countdowns are usually reserved for events of significant importance, like the classic T minus 5, 4, 3, 2, 1, 0, ignition, heard so many times from Cape Canaveral. Or a countdown to a momentous occasion like a wedding or a long-awaited product launch.
At the time of this writing, another countdown…
(Sparta Systems: Hamilton, NJ) -- Sparta Systems Inc., an industry pioneer and leader in enterprise quality management solutions, has announced the availability of TrackWise Analytics, an enterprise business intelligence (BI) solution that helps redefine the benchmark for quality systems. The…
What’s the key to managing and engaging literally a city of employees? The City of Irving, Texas, the 2012 Baldrige Award recipient and municipal role model, may have some ideas.
“Say what you mean and do what you say,” says city manager Tommy Gonzalez. “Your employees need to understand the…
A lot of us have been following the advancements in 3D printing and have noted the variety of materials that can be used to create objects. The most common of these are plastic, nylon, and metal. One of the key expenses of 3D printing, other than the printer, of course, is the cost of the material…
The École Nationale de Voile et des Sports Nautiques (ENVSN) is a sailing and nautical school in the small village of Saint-Pierre-Quiberon, in Brittany, France. Its mission is to provide expertise and high-level development in the fields of research, training, and innovation. The school…
As your flight approaches the airport, the hydraulics sound from landing gear lowering provides reassurance. But as the plane touches down, an unexpected jolt and passengers’ squeals dash your calm. The plane’s forceful impact with the ground has resulted in what’s commonly referred to as a “hard…
Brilex Industries has established itself as a worldwide source for fabricating, machining, and complete machine assembly. Founded in 1996 by two brothers, Brian and Alex Benyo, Brilex has become known as one of Youngstown, Ohio’s most aggressive and fastest-growing companies. It has become a…
Every part every interval, also known as EPEI or EPEx, represents the frequency that different parts are produced or services provided within a fixed repeating schedule. This fixed repeating schedule is often graphically portrayed, for training purposes and as a scheduling visual control, as a…
Detecting greenhouse gases in the atmosphere could soon become far easier with the help of an innovative technique developed by a team at the National Institute of Standards and Technology (NIST), where scientists have overcome an issue preventing the effective use of lasers to rapidly scan…
Why is the price of oil still hovering around $100 per barrel, if global demand has fallen and the supply of alternative energy sources, including shale and renewables, are increasing? Could it be that commodity traders are reacting to a new series of less visible market forces?
We know that…
Unless you’re 3 years old, you probably can’t have things just the way you want them all the time. You can’t always have peanut butter and ranch dressing on your toast. Or ketchup on your pineapple. Or sugar sprinkles on your peas. But there is one small arena in life over which you can still exert…
Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.
For my birthday, my son took me to a new restaurant in downtown Fort Myers, Florida, near where I live. Fort Myers was a winter home to Thomas Edison. While here, he invited…
Well, she’s done it again. Our generous friend and colleague, Margaret (Meg) Wheatley kicked off this year’s Chair Academy Conference in Phoenix. The beginning of her message remains dark, but the light at the end is a little clearer and brighter these days. We found her even more inspirational…
(API: Rockville, MD/Stuttgart, Germany) -- Automated Precision Inc. has unveiled a revolutionary advancement in laser tracker technology—the world’s first completely wireless, controller-free laser tracker: the Omnitrac 2.
Built on the frame of the API’s Radian tracker, the Omnitrac 2 offers an…
In Against the Gods: The Remarkable Story of Risk (Wiley, 1998), Peter Bernstein says the mastery of risk is the foundation of modern life and is what divides modern from ancient times. By consciously or unconsciously calculating probabilities, quality professionals make intelligent decisions…
There are TV shows about it. Thousands of professionals are hired every year for the sole purpose of taking it away. Most people hate it but find a hard time getting rid of it. What am I talking about? Clutter!
Even though the show Hoarders exemplifies the clutter problem to the extreme, most of…
We are all doing triple the amount of work we need to do, and most of us don’t even know it. At the same time, we are making things more difficult for everyone around us. The saddest part is that we’ve been doing this for a long time.
How is it that we manage to make this mistake but are not…
Within the next couple of weeks, scores of college students and senior high-school students on summer vacation will join the workforce. Many will have jobs at summer resorts, while others will perhaps work as life guards, as wait staff at restaurants, or toil at some of the state parks. Others…
March U.S. Manufacturing Technology Orders (USMTO) totaled $507.91 million, according to AMT—The Association for Manufacturing Technology. This total, as reported by companies participating in the USMTO program, was up 30.4 percent from February and up 3.2 percent when compared with the total of $…
