The spirit of service—for a small clinic started in 1913 to provide free care to Los Angeles (LA)—lives today in the servant-leader aspirations of 2019 Baldrige Award recipient Adventist Health White Memorial (AHWM), a 353-bed, safety-net hospital.
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The community of two million people that AHWM serves is young, homogenous, and economically challenged. In addition, the hospital is surrounded by 35 active gangs, and it watched as many of its neighboring healthcare organizations closed or downsized during the Covid-19 pandemic.
But these challenges have not stopped AHWM from believing that it could transform the health experience of its communities.
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