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Photo by Dan Preindl on Unsplash
‘T ake out the papers and the trash.” That was the opening line of the song “Yakety Yak” by The Coasters. It spent weeks as the No. 1 hit in 1958. Teenagers everywhere wore out their shoes dancing to the hot song. The lyrics hold a strong message about delivering a superior customer experience.
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Most customer experiences have a certain amount of garbage. It looks like excess wait time, mind-numbing paperwork, delay, indifference, and missed deadlines. And in today’s competitive world, where customers demand more value for their ever-diminishing dollar, if you don’t “take out the papers and the trash,” as the lyrics of the song go, “You don’t get no spending cash!”
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Comments
Unique
Though many books and articles are available , this article is written by chip Bell is interesting and recalling the song “Yakety Yak” so nice …
customer experience should always to focus to make Him/her a loyal customer … I recall the quotes of San Walton
“The goal of a company is to have customer service that is not just the best but legendary."
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