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Solving the Six Sigma Goat Mystery

Beware of using paradigm-colored glasses to view customer engagement

I may be 99.999996% cute, but...
Chip Bell
Mon, 11/13/2017 - 12:03
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Body

Variation and defects. They are the bane of all manufacturing companies. They signal an absence of efficiency, a neglect of productivity, and a total disregard for cost effectiveness. Who is seen as the rescuing knight in shining armor? Sir Six Sigma!

Fundamentally, Six Sigma (always capitalized, mind you) is a data-based discipline, a collection of principles, and a set of tools designed to identify and eliminate defects by minimizing process variability.

Who could argue against the Six Sigma payoff, with its confidence-building rigor and mathematical prowess? What gets measured gets done... at least at work. It’s the manufacturing version of motherhood and apple pie. Countless organizations have trained countless employees to “Think Six Sigma.”

All disciplines carry a set of beliefs that form paradigm-shaping outcomes. With their proper application, they can enable a person to see opportunities otherwise unseen and thus missed. A Six Sigma-trained professional can spot a source of defects or process variability faster than a person who doesn’t have those tools.

 …

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Comments

Submitted by Dr Burns on Mon, 11/13/2017 - 16:02

The usual SS hype and nonsense

Chip, Amid the standard SS hype, you claim "A Six Sigma-trained professional can spot a source of defects".  Have you spotted the defect central to 'Six Sigma', that is 'six sigma' itself, along with its 3.4 dpmo? 

Why is Six Sigma's most embarrassing question: "Please explain the 'six sigma' of 'Six Sigma' and its 3.4dpmo"?

Six Sigma is based on utter nonsense as described in my papers:

https://www.qualitydigest.com/inside/six-sigma-article/six-sigma-lesson…

https://www.qualitydigest.com/inside/six-sigma-article/six-sigma-lesson…

https://www.qualitydigest.com/inside/quality-insider-column/six-sigma-p…

... and the most popular of all, now with over 10,000 views, 409 likes, 135 comments and 75 shares:

https://www.linkedin.com/pulse/six-sigma-psychology-part-2-tony-burns/

As Dr Wheeler pointed out (and was later quoted by Deming), “Conformance to specifications, zero defects, Six Sigma quality, and all other [specification-based] nostrums all miss the point.”

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