Enhancing Quality Management With AI

Overcoming fears of the unknown

Maria took a moment to reflect on how much had changed in just over a year since she first explored ChatGPT with her informal innovation group. Back then it was more of a novelty, a fun challenge to see whether artificial intelligence could answer their mundane questions correctly. Sometimes it didn’t. But other times, it offered insights that made them ponder how AI might revolutionize quality engineering.

Sitting on her terrace with a cup of coffee, Maria recalled how a group member had written and published a book over a weekend with ChatGPT as her “partner.” She even created a character, Dave, to interact with. Now that was interesting, and a capability that had never entered Maria’s mind. What if she could create a “virtual quality inspector” she could converse with and ask questions?

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Comments

Converted AI User

I started in Quality a year and some months ago. My boss had just been promoted/his position consolidated from QA Manager to QHSE Manager / Compliance Officer. He was also a "one-man band" for many years, so his delegation skills were/are nonexistent and his focus on HSE has been the dominant part of his job. As a result of this, I was left to fend for myself for mostly a year, and I turned to ChatGPT to, honestly, help train me in Quality. It's allowed me to not fall completely behind in my company and answers a lot of my questions when I can't seem to get answers from my boss due to how busy he is.

I was weary of AI for a long time, but it does have its uses, especially when the people around you don't have time for you.

Quality skills and AI

Camille, your experience highlights a common challenge in many organizations—when leaders & staff are stretched thin. It can leave newer team members feeling unsupported, frustrated, and stressed. So, it’s great to hear that you found value in using AI, like ChatGPT, to bridge that gap in training and information. AI is a tremendous resource; use it intelligently to help you enhance & build on your skills and knowledge. Wish you fast learning and professional growth. Feel free to reach out directly as well, and also connect with other Quality Professionals and the American Society for Quality.