The Perfectly Imperfect World of Quality

More organizations should use the roots of Juran’s teachings to strive for perfection

The cost of poor quality typically amounts to 5 percent to 30 percent of gross sales for organizations.
Tue, 01/17/2017 - 12:03

I have been inspired to write this article after learning about Joseph Juran and understanding the effect he has had on our society. I started working at Juran Global about six months ago, and since then I’ve had several friends and past colleagues reach out to me with questions like, “What is Juran?” and “What do you guys do?” I figured this would be the best place to explain why our organization exists.

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Whether you recognize it or not, the quality of products, services, and processes affect our lives on a daily basis. Let's look at what quality actually is. In his book Dr. Juran’s Quality Essentials: For Leaders (McGraw-Hill Education, 2014), Joseph DeFeo, CEO of Juran Global, points out that from the customer’s perspective, quality means that a product or service is “fit for the purpose” that the customer has in mind. Fitness has two meanings:
1. The product or service has the right features to meet the customer’s needs
2. The product or service is delivered without failures

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Comments

Submitted by Ian Hendra on Tue, 01/17/2017 - 10:01

Good article Matt, but more about advertising than painting an accurate picture.  

If ever you are fortunate enough to visit JUSE in Tokyo and be invited into their Board Room, you will see a picture of Dr Juran in his full regalia having been recognised for his work by the Japanese government.  The picture next to it is of Dr W Edwards Deming, in the same regalia, and you might be shown the tree that Dr Deming planted, still thriving in the car park!

OK, so they worked independently and paddled different canoes, but you can't really claim that Japan's success was down to Juran alone...or that the use of SPC in the Toyota Production System was down to him...

Cheers 

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