According to a survey of a broad cross-section of CEOs, the Foundation for the Malcolm Baldrige National Quality Award noted that “deploying strategy is three times more difficult than developing strategy. If deployment is so challenging, the questions [should be], Are you making progress? How do you know?”

Understanding perceptions that lead to engagement

This introduction was part of the initial publication of the Baldrige self-assessment tool “Are We Making Progress?” and its companion document, “Are We Making Progress As Leaders?” Now in their fifth revisions, these tools were designed to help leaders understand the perceptions that provide insights about deployment and engagement across an organization. Such perceptions can help decision makers focus resources on key areas of improvement and communication efforts that will have the most impact, as well as recognize opportunities for innovation.

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