Paul Sly, general manager of CSGtech, an Australasian supplier of seals and gaskets, stresses the importance of quality governance when sourcing from China.

A manufacturing component specialist, Sly says that even minute quality-control problems can have extensive consequences for manufacturers serving demanding markets. For instance, the failure of the tiniest, comparatively inexpensive O-ring, gasket, seal, or machined part can result in recalls and refunds, also leading to ruptured business relationships that were founded on total quality control and the highest safety standards.

According to Sly, the issue of quality governance is magnified by distance from suppliers. When sourcing from China as so many Australian manufacturers do, being unaware of what causes even small quality variations can be devastating.

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