Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.

You’ve encountered them, those insecure types who have a point to prove, weight to throw around, and a chip on a shoulder they are just hoping someone will knock off. Remembering that the singular objective for all associates and employees is to solve problems. Their problem-solving skills must always exceed their problem-creating leanings.

This series is laying out those 16 traits that are found in keepers, those not-so-rare individuals who make life better. There are plenty of them around, perhaps most of them are thus. It seems odd to me that so many employers, leaders, and managers keep the less-than-best ones on the rolls. Skill for the job is critical but by no means the only criteria. Yes, I know there are labor laws that must be honored, and having run my own businesses with employees, I know what they are. But the initial probationary period can and should reveal much, so don’t squander that time.

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