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Harrington’s Seven Basic Performance Improvement Principles

Principles don’t change; consultants just call them by different names

H. James Harrington
Tue, 04/10/2012 - 10:33
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The older I get, the more I realize that the basic things we believe in and live by do not change. The world keeps moving faster and faster. We need to run and work harder just to keep up. We get sidetracked by many new ways to use our time. Technology is moving so fast that before you can learn all the features on your cell phone, it is obsolete.

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We communicate faster, more extensively, and exchange a great deal more information. The country and people that we used to think of as being on the other side the world now are our next-door neighbors. CNN reports the latest news on the wars and the fight against terrorism to the world before the generals commanding the troops know about it. Facebook and the Internet allow every person to broadcast his thoughts with minimum censorship to a vast population.

China has emerged from the dark ages to become one of the leading economic powers in the world. Labor costs there are getting so high that the country is outsourcing its manufacturing jobs to other developing countries.

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Comments

Submitted by Dr Burns on Thu, 04/12/2012 - 14:08

Faulty Foundations

When the foundations of a methodology are faulty, the structure should be scrapped.  Bulldoze Six Sigma bull and get back to science and common sense - Deming.

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Submitted by Denise Robitaille on Fri, 04/13/2012 - 10:37

Great article

Important to occasionally reiterate that the basics don't change -- and that they're infintely more valuable than the latest fad or toy.
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Submitted by Donna Tierney on Mon, 04/16/2012 - 11:54

Harrington's Basic Principles

More great Harrington wisdom!  Your Total Improvement Managememt book is the most used reference on my book shelf!  I would like to offer that client satisfaction is more important today than ever!  With the rise of consumer blogs and product/service website evaluations, a company (whether brick and mortar or web based) can grow or die much more quickly!  It use to be that Consumer Reports was one of the few resources for judging products/services.  Before I buy anything these days,  I check out multiple sites and blogs for reviews and insights.  This information has affected many of my purchase decisions in the past year and prevented a lot of wasted time and money returning products that didn't perform as advertised!   

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