In the first part of this series, we looked at how two manufacturers used the Baldrige Criteria to survive the Great Recession and transform their companies. Here we learn more about how the Baldrige can help organizations achieve competitive advantage.

Baldrige Award recipient Lockheed Martin Missions and Fire Controls (MFC), a $7 billion dollar business, manufactures high-precision systems that protect the security of the United States and those men and women who serve in the country’s armed forces. These systems “have to work the first time, every time, because lives depend on it,” says Steven Sessions, then director of supplier quality, speaking at the 26th Annual Baldrige Quest for Excellence Conference.

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