Quality professionals pride themselves in being efficient and are always searching for ways to improve their approach to improving processes. One of the methods for doing so is to have modern, up to date communication systems. Most people in the profession probably have the customary Blackberry and even the latest iPhone. I like to think that I'm a technology geek myself, but sometimes communication processes change so rapidly that it's difficult to stay current.

Just the other day our son, Bill Jr., sent me a text message from his iPhone directing me to open up an e-mail on our computer. Upon doing so, we discovered a video from their vacation that had been filmed moments before he sent the text message. To someone my age it was mind-boggling. Bill Jr. had filmed their vacation antics with his iPhone and then text messaged me about it. He then forwarded it to our laptop. I’m just happy to have a cell phone where I can talk to others—all the other accessories are just confusing to me.

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