(AMACOM: New York) -- Most people learn best through experience. Yet new managers are often tossed onto the front lines with absolutely no experience handling the toughest challenges they’ll face—people problems.
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The Management Training Tool Kit, by Alan Clardy, Ph.D. (AMACOM, 2012), includes all the tools you need to prepare your managers for anything. It supplies real-life case studies and analysis exercises for troubleshooting problems such as plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more.
Read an excerpt from this book here.
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