AMACOM

Publisher and distributor of books and training tools

AMACOM is the book publishing division of the American Management Association. AMACOM publishes nonfiction books on business, management, leadership, HR, training, communications, career growth, personal development, marketing, sales, customer service, project management, and finance. AMACOM’s editorial, production, sales, and marketing departments are based in New York, New York.

Mon, 03/28/2011 - 14:17
Win the Customer70 simple rules for sensational service
Thu, 11/19/2015 - 13:05
(AMACOM: New York) -- Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding customer service experiences.…
The Management Training Tool Kit35 exercises to prepare managers for the challenges they face every day
Fri, 08/10/2012 - 12:00
(AMACOM: New York) -- Most people learn best through experience. Yet new managers are often tossed onto the front lines with absolutely no experience handling the toughest challenges they’ll face—people problems. The Management Training Tool Kit,…
High-Tech, High-Touch Customer ServiceBuild emotional connections with your customers and generate fierce loyalty
Mon, 08/06/2012 - 12:47
(AMACOM: New York) -- Time-strapped, screen-addicted, value-savvy, and socially engaged, today’s customers are empowered like never before. Their expectations are tougher than ever, and they expect businesses to respect that sense of empowerment—…
OtherWiseThe wisdom you need to succeed in a diverse and divisive world
Sat, 08/04/2012 - 17:13
(AMACOM: New York) -- Everyone puts multiethnic faces in marketing materials, but it’s mostly a token gesture. Because even as the United States grows increasingly diverse, most professionals have little real knowledge of those different from…
Negotiation at WorkA must-have resource for turning novice negotiators into masters
Thu, 08/02/2012 - 14:49
(AMACOM: New York) -- Training people in the art of negotiation requires you to instill in your participants a wide variety of skills, and the best way to do so is through exercises that get them up on their feet, actively practicing the techniques…
The Winning Factor: Inspire Gold-Medal Performance in Your EmployeesYour job isn’t to push performers to greatness, but to pull it from them
Thu, 08/02/2012 - 09:32
(AMACOM: New York) -- Throughout his 25 years of involvement within the Olympic movement and the corporate world, working with top-tier athletes and Fortune 500 executives, Peter Jensen has seen firsthand the tremendous results that superior…
A Meticulously Researched Exposé of the Most Competitive Companies in China<em>In the Shadow of the Dragon</em>
Tue, 07/31/2012 - 11:57
(AMACOM: New York) -- Chinese companies are being driven both by domestic pressure from competing Chinese companies at home, and by the need to find new customers as their domestic markets become saturated. Strengthened by a large, well-educated,…
Book: Rescue the Problem ProjectA complete guide to identifying, preventing, and recovering from project failure
Mon, 03/28/2011 - 14:17
(AMACOM: New York) -- Author Todd Williams, certified project management professional and accomplished turnaround specialist, shares his field-tested project recovery process with every project manager struggling to avoid—or slog through—a disaster…
Book: Rescue the Problem ProjectA complete guide to identifying, preventing, and recovering from project failure
Mon, 03/28/2011 - 14:17
(AMACOM: New York) -- Author Todd Williams, certified project management professional and accomplished turnaround specialist, shares his field-tested project recovery process with every project manager struggling to avoid—or slog through—a disaster…