One of the most important events I remember experiencing years ago as part of my MBA was an introductory conversation I had with J. B. Black, Jr., a dean at Wright State University. One of the things I learned from Black was that a most important part of my forthcoming job as a manager was to “make congruent the goals of the organization and the goals of the people who work for you.”
That conversation was no doubt one of the unconscious things that prompted our most recent adventure. As you know, my wife, Carole, and I are writing a book based on the sabbatical we took last year. The sabbatical application began with a worldview as follows:
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David:
It used to be, "Do it right the first time." That was a long time ago. For more years than I can remember we modified that expression and used it in our work, teaching and consulting. (I've been in the quality field and a member of ASQ for 57 years) The modification goes like this, " Do the right things right the first time, every time, on time, and always to the customer's satisfaction."
Take Care,
Ken Stephens
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