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(IAF: Sydney, Australia) -- It would not be an exaggeration to say that the ISO 9001 standard from the International Organization for Standardization (ISO) brought about a revolution in the field of quality assurance. When initially published in 1987, the standard set a benchmark for evaluating quality management systems by spelling out 20 key activities that need managing by any organization that wants to ensure it can satisfy its customers by offering products and services that meet expectations.
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The publication of the standard was also a boon to the certification industry, and ISO 9001 certification quickly became a valuable possession of quality organizations.
Since then the standard has evolved and its structure has changed; new ideas and concepts have been incorporated. It can be said the standard itself demonstrates the principle of continual improvement.
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ISO 9001 in India
During my last trip to India, it seemed like any company that could afford a sign advertising ISO 9001 certification had one on display. Businesses such as tea shops, small gas stations, hotels, independent English-language schools, trinket stands, owner-operated auto rickshaws, etc., had signs advertising their 9001 registration. It was nice to know that QM systems are respected, but it was incredibly difficult to believe that any of these companies were actually registered, or at least registered by a legitimate company.
Denice Wroe, B.S.
ASQ--Certified Quality Auditor
Manager of Quality Assurance
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