I was recently in a local big-box retail store. My family had run another errand, and I was waiting for them inside the entrance of the store. It was a busy Saturday afternoon, and it was raining very hard outside. People were hurrying into the entry area to get out of the rain, and there was a lot of water on the floor. I was waiting off to the side, so I had a pretty good observation point for the “entry process” to the store.

There was one employee in the entry area to greet customers as they arrived. She was working hard to make things nice for the customers. She had paper towels, and she was wiping down the shopping carts and staging the dry carts near the door to make it easier for people. She was smiling and seemed really intent on helping people who were coming in from the rain.

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