In 1995, Qualityworld magazine published a case study that examined how the 1993 European Quality Award (EQA) was scored by 175 participants who had undertaken assessor training for it. Three findings stood out:

In a Harvard Business Review article Tom Davenport writes, “I hope that when companies start getting excited again about process improvement, they resist one method for

The traditional control charts for nonconformances (np and p) and defects (c and u) date back to the 1920s, and they rely on the normal approximation to the binomial and Poisson distributions, respectively.

In their constant quest to improve results, managers are overwhelmed and burdened with many tasks and responsibilities. It is easy for them to ignore the challenges that confront them while hoping that issues will resolve themselves.

Nick Sarillo is the founder of Nick’s Pizza & Pub, the sixth busiest independent pizza company in per-store sales in the United States.

The events that have transpired since the onset of the current recessionary cycle underscore the turbulent times all organizations face.

(SAKOR: Okemos, MI) -- SAKOR Technologies Inc., developer and manufacturer of automated test instrumentation, systems integration, and hybrid drivetrain testing, has designed and installed a complete turnkey hybrid and electric vehicle test system for UQM Technologies Inc., a developer and manufa