Editor’s note: This is the second of a two-part series on leak rate testing. Read part one here.

We’ve all seen “Cinderella processes,” those processes that, although they do all the work in the company, are underevaluated, almost ignored by auditors.

(MOHR: Richland, WA) -- With the global fresh-produce market worth an estimated $675 billion, more than $100 billion in the United States alone, consumer satisfaction is an important goal not only for the fresh produce industry but also for the wider economy.

(FARO: Lake Mary, FL) -- FARO Technologies Inc., a global source for 3D measurement technology, has announced the FARO Tour 2012, a series of 12 open houses featuring the company’s popular Paul Jr. Designs Motorcycle and all-new Vantage Laser Tracker. The tour begins at IMTS in Chicago, Sept.

(Laboratory Testing: Hatfield, PA) -- Laboratory Testing Inc. (LTI) has added fracture toughness testing to the list of materials testing services performed by the laboratory to ensure the safety, reliability, and integrity of materials.

(Booz & Co.: New York) -- Bazaarvoice and Booz & Co.

(Delcam: Salt Lake City) -- The 2013 release of Delcam’s PowerSHAPE CAD system includes enhancements to its direct modelling and reverse engineering capabilities that will make the software both more flexible and easier to use.

Thanks to a new reference standard developed by the National Institute of Standards and Technology (NIST), law enforcement agencies will have an easier time linking the nearly 200,000 cartridge cases recovered annually at U.S. crime scenes to specific firearms.

Many companies measure employee and customer satisfaction without much to show for it. That’s because their surveys—whether one magic question for customers or 100-plus-item monstrosities for employees—often focus on the rational and exclude the emotional.