We live in a world where a great product and a great service are no longer enough. To maintain a customer-centered focus, Kiran Dhanuka, chief customer officer at MasterControl, explains why you should always act as if the customer is in the room, whether they are physically there or not.
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Many employees are unaware that they can leverage the Americans with Disabilities Act (ADA) to request work-from-home (WFH) accommodations based on mental health conditions.
Ocean shipping, the backbone of international trade, is already significantly more energy-efficient than air or land transport. However, making it more efficient is another matter. Credit: Getty Images
When people think of greenhouse gas emissions from transportation, what often comes to mind are airplanes and land vehicles like cars or trucks. But as efforts to slow climate change are ramping up, the spotlight is on another form of transport: ships.
(ORNL: Oak Ridge, TN) -- Researchers at the U.S.
(Dürr: Deer Park, NY) -- In 2022, Dürr, GROB, and Manz formed the first European partnership in lithium-ion battery production technology.
(Teledyne: Waterloo, Ontario) -- Teledyne DALSA, a Teledyne Technologies company, has launched its
(National Institute of Standards and Technology: Gaithersburg, MD) -- Nine U.S.
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Customer complaints are a fact of life in any industry. Even though manufacturers would prefer not to receive complaints, they do come with a silver lining.
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Failing to identify faults seems to be a prevalent issue nowadays, considering recent reports of quality control problems at Boeing and numerous
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I was driving along listening to the audio book
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