Grace: Honor Your Customer
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott
Why the Right Change Often Feels Wrong
On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?”
We Have a Crisis in Leadership
Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities?