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Expectations: The Mother of All Frustrations
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Customers come to do business with you because they have a set of expectations
I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.”
Digital Businesses: The Metrics That Really Matter
User-centric firms should identify and track the core actions that can make or break their businesses.
A Bell-Shaped Distribution Does Not Imply Only Common Cause Variation
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Credit: Luc Galoppin
Story update 9/26/2017: The words "distribution of" were inadvertently left out of the last sentence of the second paragraph.
Top Five IATF 16949 Challenges
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IATF 16949 is all about commitment to quality, safet,y and creating reliable systems
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