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Count Data: Easy As 1-2-3?
Many of you work in organizations that keep track of customer complaints. Have you ever thought of how they are recorded and tallied? What could possibly be wrong with this process: The customer brings a concern to your attention. Record it.
Is Your Supply Chain at Risk for Modern Slavery Violations?
What do cocoa, socks, and smartphones have in common? If you guessed risk of slavery in the manufacturing supply chain, you are correct. Does your organization have an international supply chain? Then it’s at risk.
Inside Quality Digest Live for August 11, 2017
Our August 11, 2017, episode of QDL looked at the role of technology in after-market service, stairs that help you up, Fidget Cubes, and more.
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