The 10 Commandments of Customer Experience
In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year.
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In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year.
There’s an old saying that change is never easy. People tend to prefer what is familiar and resist something new because it may be uncomfortable or confusing.
Although not a quality guru, the fictional detective Sherlock Holmes took a methodical approach to problem solving that can be useful when applied to root cause analysis (RCA) during the investigation of a product or process failure.
Complying to requirements and standards is sufficient to meet the objectives of injury and accident prevention, and ensure the health and safety of all employees—right?
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