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Five Questions to Test Your Readiness for Project Approval
T his four-part series of articles is intended to guide your organization toward a truly holistic and integrated quality management system (QMS), and covers how to prepare it for quick capital approval.
Clean Up the Done Column
How do you know when to clean up your kanban’s Done column? When it’s full.
Journeys, Not Touchpoints
I named my blog CX Journey for a reason: to convey that the customer experience is just that, a journey.
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