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The Four-Hour Black Belt
Let’s face it: Everyone isn’t cut out to be a belted Six Sigma guru, but everyone should know how to use key tools in the right order to solve the problems facing businesses. And they can’t wait months or years to get results; the marketplace moves too quickly.
Lean Heresy
Let’s get rid of value stream maps. I can hear it now: “Why would you say such a thing? Value stream maps are great. We can’t see waste without them.”
Precisely.
Lessons in Quality During a Long and Strange Journey Home
I didn’t expect that our family trip to Florida would end with me driving a plane load of passengers nearly 200 miles to their homes, but it did.
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