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15 Ways to Maximize Lean Six Sigma Sustainability
One of the most challenging issues I hear from people within the lean Six Sigma community is how to ensure that a lean Six Sigma project is sustainable.
Use Innovation Tools to Make Transactional Lean Improvements
Value stream or other lean analysis helps identify the main obstacles to flow in a process.
Stand in a Circle, 5 Whys, and a Call Center
Some time ago, while consulting for a huge call center, I took a group of customer service agents for a little gemba walk and a quick activity to demonstrate a few lean fundamentals.
Root Cause Analysis: Addressing Some Limitations of the 5 Whys
The 5 Whys is a well-known root cause analysis technique that originated at Toyota and has been adopted by many other organizations that have implemented lean manufacturing principles.
