Seven Strategies for B2B Customer Retention
Credit: mikeg44311
Question the Consensus of Experts
A consensus of experts, either one or many, can be a problem
Photo: Pete Prodoehl
Whether predicting demand for a product or forecasting spot prices for a resource or currency, we invariably seek out subjective opinions—expert viewpoints—to assist in the information-gathering process in order to make informed decisions.
The Perfectly Imperfect World of Quality
Breaking Down Teamwork Barriers
I love turnaround stories about teams that break down barriers to reach their full potential.
ISO 9001:2015 and Supplier Quality Management
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Inside Quality Digest Live for Jan. 6, 2017
Tariffs: Good or bad?
Credit: Ford Motor Company
Happy New Year one and all!
In case you missed it, our first 2017 episode of Quality Digest Live contained some great articles and discussion between myself and my co-host, Quality Digest editor in chief Dirk Dusharme. In the show, we covered:
What China’s ‘Export Machine’ Can Teach Us About Globalization
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