The task of breathing life into machines
‘Rules-based human activity is going away’
Making it possible to try new ideas is fundamental to continuous improvement
Don’t start with what the device does; start with who it’s for
Do KPIs really tell everyone if they’re winning or losing?
Walk this way to reach your goals
Understand what’s important from frontline employees through middle management
An effective exercise
Because appropriately finding the cause of a problem is crucial to a successful organization
