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Mon, 08/12/2024 - 12:02
Are your employees empowered to make decisions on the spot in favor of the customer? Your single goal should be to have overly happy customers. Too many things go wrong each day. You want your employees to understand they are in customer service,…![](/sites/default/files/editorial_images/customer1000_2.jpg)
Wed, 07/31/2024 - 12:03
Everyone makes mistakes. When you screw up and say, “I’m sorry. That’s our mistake,” it’s good customer service, but not service recovery. Most organizations never admit mistakes, and fewer than 1% practice service recovery.
Keeping customers is…![](/sites/default/files/editorial_images/quit1000_2_2.jpg)
Thu, 07/18/2024 - 12:03
Why do people leave their jobs? Even if they’re well paid and have good benefits, many will wave goodbye as they walk out the door, never to return.
They don’t leave because they want more money or better benefits. They don’t leave because they don…