Thu, 08/23/2018 - 12:03
Bob C. was a frontline employee with 25 years of experience. His day was spent operating a machine that stripped and terminated leadwire assemblies. Problem was, there were more than 1,000 different assemblies, and it seemed that, while the machine…
Mon, 07/23/2018 - 12:02
Who remembers VisiCalc, often referred to as the first killer app? In 1978, this spreadsheet software ushered in the personal computing boom. Although it only ran on Apple’s priciest computer (the one with massive 32K RAM), its ability to calculate…
Tue, 06/05/2018 - 12:02
Many years ago, the Toyota Production System Support Center (TSSC) introduced a visual measurement device to my factory, referred to as a “production activity log” (PAL), also known to some as an hour-by-hour chart. Posted at the last operation of a…
Mon, 06/04/2018 - 12:02
Three years ago I wrote an article titled “The Emperor’s New Huddle Boards,” in which I expressed concern about the trappings of improvement without actual improvement. Since then, my concern about the application of leader standard work and gemba…
Mon, 05/14/2018 - 12:02
Last month I joined Eric Buhrens, CEO at Lean Enterprise Institute (LEI), to host a leadership team from Tel Aviv’s Sourasky Medical Center. They were on a study mission to many of Boston’s fine hospitals and were winding up their week with a visit…
Tue, 01/02/2018 - 12:02
Speaking at the 2003 Shingo Conference, Guy Briggs, general manager of North American operations for General Motors lamented, “We spent the 1980s ‘counting robots’ before we realized that it’s people that make the difference in our business.”
He…
Mon, 10/30/2017 - 12:01
The first two books I ever read about lean were Zero Inventories (McGraw-Hill, 1983) by Robert Hall, and Japanese Manufacturing Techniques (Free Press, 1982) by Richard Schonberger. In 1985, these definitive academic works were among just a few…
Wed, 08/23/2017 - 12:02
“All animals are equal, but some animals are more equal than others.”
—George Orwell
The famous quote from George Orwell’s political allegory, Animal Farm, occurred to me recently as I listened to a design engineer explain to me how he was taught…
Thu, 08/03/2017 - 12:01
At GBMP’s launch of the Shingo Institute’s Build Excellence workshop, it occurred to me that perhaps systems thinking might be more aptly named systems rethinking. Workshop participants offered up current systems in their organizations that…
Wed, 07/19/2017 - 12:02
On May 5, 1961, Alan Shepard became the first U.S. astronaut to journey to the “final frontier.” Atop a Mercury rocket, Shepard launched into a 15-minute suborbital journey reaching an altitude of about 100 miles before returning to Earth. His…
