Assess How You Are as a ManagerManagement reflection
Thu, 02/04/2010 - 05:30
So much is written in the field of business and management about leadership, strategy, dynamic change, Six Sigma, and improving our skills and abilities. But let’s face facts—in the majority of cases we by no means measure up to these levels of… Caring As a LeaderBe aware and care about your company and your employees.
Wed, 01/27/2010 - 15:38
A key aspect of quality management is the importance we place on employees, i.e., valuing people. We spend a significant amount of time and money officially sending this message to our team, espousing this pillar of quality. Yet, while doing this,… Customer Focus: Are You the Problem or Solution?Do any of the following stories sound familiar?
Mon, 12/21/2009 - 07:30
Whether it’s employee or customer satisfaction, or product and service quality issues, do you really know what’s happening in your organization? What are you currently doing, or being directed to do, that doesn’t make sense and makes you feel like… Diagnostic ProfilesQuality management diagnostic profiles and their applications
Mon, 04/10/2006 - 22:00
I developed and validated quality management diagnostic profiles through research conducted on 77 companies. These profiles are just one in a suite of strategic and dynamic tools that recognize that quality management is dynamic, complex in nature…
