Hospitals and Suppliers: Become a Partner of ChoiceGreat advice and real partnership are more valuable than a discount
Tue, 09/10/2013 - 16:51
Hospitals are facing ever-increasing pressure to evaluate and cut costs. This isn’t surprising. Medical supplies represent as much as 30 percent of an average hospital’s total operating expenses. Regulatory and economic changes, and initiatives… Keeping a Brand PromiseGauging customer satisfaction now requires quantifying feelings and emotional engagement
Fri, 09/06/2013 - 11:19
It’s wrong to intentionally make a promise you can’t keep. But it seems that too many companies are making this mistake, and it’s hurting their customer relationships. When Gallup surveyed more than four million customers, it found that one in five… Global Payroll to Population Rate Drops to 26% in 2012Unemployment flat at 8%
Thu, 08/08/2013 - 17:01
Twenty-six percent of the world’s adult population was employed full time for an employer in 2012, down slightly from 27 percent a year ago. This decline reverses the upward trend in Gallup’s Payroll to Population (P2P) measure since the height of… Different Job Types Demand Different Engagement StrategiesMake the most of each employee’s unique qualities
Thu, 07/25/2013 - 15:33
While the world was waiting out the Great Recession, managers and executives in the United States were gunning their engines. More than one-third (36%) of them were engaged in their jobs in 2012, up 10 percentage points from 2009. There’s no one… What Your Company Can Learn From the BestTop-performing companies start engaging employees on their first day
Wed, 07/17/2013 - 16:20
Only 30 percent of U.S. employees are engaged in their jobs—a figure that hasn’t moved much in more than a decade. Given the proven links between employee engagement and financial outcomes, this low level of engagement is a drag on an already… Don’t Pamper Employees—Engage ThemFree lunches, Foosball, and other perks don't matter as much as employee engagement
Wed, 07/03/2013 - 12:43
In the intense competition to attract and retain top talent, U.S. employers are vying to offer the most alluring perks imaginable to their workers. Companies such as Google are leading the trend, hoping that happy employees are more productive,… The Best Ways to Keep Hospital Patients SafeHow employee engagement and employee safety together improve patient safety
Fri, 06/14/2013 - 10:31
If you’re a hospital leader, the safety of your patients and your employees might be keeping you up at night. That’s because senior management is accountable for creating and maintaining a safe environment for hospital staff and patients. You’re… Five Steps to Firing a Manager With a Disengaged WorkgroupHow to decide whether to let go of supervisors who are poor motivators
Tue, 03/05/2013 - 10:23
In my experience, if you ask senior leaders if they would fire a sales manager whose team missed quota three years in a row, they usually say yes. If you ask them if they would fire a plant manager whose facility had a poor safety record for three… How Large Corporations Can Spur Small-Business GrowthSmall businesses generate good jobs, but large corporations have a key role to play
Wed, 01/30/2013 - 10:08
Small and medium-sized enterprises (SMEs) are the lifeblood of a country’s economy. They generate jobs that are sorely needed worldwide. Gallup’s World Poll estimates that of 3 billion adults globally who report they want a good job—one that is 30… Lose Your Just-Good-Enough ManagersAn interview with Raad Al-Saady, managing director at Abdul Latif Jameel
Fri, 12/07/2012 - 10:40
It’s better to have a terrible manager than a good-enough one,” says Raad Al-Saady, managing director for more than 7,000 employees at Abdul Latif Jameel (ALJ), one of the biggest companies in the Middle East. “Leaders are very quick to make…
