What Is a Leader to Do?What do employees expect?
Thu, 05/26/2016 - 16:47
I recently read an HBR blog by Sunnie Giles that reported the results of a study of 195 leaders representing 30 global organizations. The leaders were asked to identify the most important competencies for leadership. The study reminded me of a… Effective Use of Social MediaThe Baldrige Criteria for Performance Excellence can help
Tue, 05/24/2016 - 12:35
In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the early days of this criteria change, many users of… In Search of Workforce Performance ExcellenceWhy annual reviews have to go
Tue, 03/01/2016 - 14:44
Even before the landmark publication of In Search of Excellence in 1982, bosses realized that operational excellence gets accomplished through dedicated employees. Yet, to this day, many organizations stifle high performance through the annual… Effective Communication: Try CELLCaring, explaining, listening, and living
Wed, 12/23/2015 - 15:18
During my 25 years with the Baldrige program, I have never come across an organization that couldn’t improve its communication, no matter how good it already is. The importance of effective communication is demonstrated by the many articles and… As the Holiday Season Approaches...... prepare yourself for three of the most dreaded words in the English language
Tue, 12/15/2015 - 14:49
Having recently bought some furniture at a big box store, I couldn’t help seeing these three dreaded words were boldly printed on the outside of the carton: “Some Assembly Required.”
As I opened the box, I wondered what I’d find. Would there be… The Boss and the InnovatorVisionary bosses provide a supportive environment
Wed, 11/25/2015 - 09:24
I feel like I should start this article with something like: “An innovator and a boss walk into a bar....” But I don’t have a punch line to follow it, so I’ll stick to the facts.
I recently read a blog post titled, “Think Like an Author, Not an… What Comes After Teaching Leadership?Experiencing it
Mon, 11/09/2015 - 15:41
Business schools today have a renewed emphasis on teaching leadership. Dawn Bailey explored this topic in a recent Blogrige post. One of the principles behind this shift, she explained, is intended to cause a deep dive into values. And values-… Leadership Behaviors That Count... and benefit all organizations
Thu, 10/08/2015 - 13:04
As the following diagram of the Baldrige framework indicates, the basis of the Baldrige Criteria for Performance Excellence is a set of core values and concepts that are embedded in high-performing organizations.
These core values and concepts (… Exceeding Three Customers’ ExpectationsThe Baldrige Excellence Framework works on grandkids, too
Tue, 09/22/2015 - 14:44
Some of my friends commented that Harry the “Cheermudgeon” was too “mudgeonly” in my most recent Blogrige post. So I decided it was time to cheer. Here is a cheer to getting older. The topic came to me this past week, when I was given a senior-… I’d Rather Shop at a RestaurantNo haggling
Tue, 07/21/2015 - 14:06
One of my regular readers and harshest critics, my wife, complained that my recent posts have been too pedagogical and lacked my storytelling instincts. So this post is for her.
Have you seen the recent commercial about buying a used car? It…
