Is Your Company Naughty or Nice?How to stay on your customers’ ‘nice’ list this holiday season
Fri, 12/07/2012 - 12:29
Generally, companies try to stay on their best behavior all year long. But during this holiday season—with decked halls, crowded malls, shrinking bank accounts, and frayed nerves—providing great service is even more critical than usual. Much like… Can You Really Overhaul a Nation’s Customer Service Culture?The island nation of Mauritius is doing what your company can and should be doing
Mon, 10/15/2012 - 10:02
In a harsh global economy, great service is the price of admission. Companies whose cultures aren’t built around the ability and the willingness—no, the eagerness—to delight the customer won’t survive. You know this. And if you’re a leader at a… Inside JobWhy dealing with “difficult” colleagues will lead to happier customers
Wed, 09/26/2012 - 11:40
When an organization’s employees aren’t happy, it’s unlikely they’ll be providing the kind of quality service that leads to happy customers. One of the fastest ways to create internal strife is to let “difficult” people go unchecked. The best way to… Eight Ways to Be a Better CustomerAnd get better service in return
Wed, 06/13/2012 - 09:40
You start your morning running late and sprint into your local coffee shop for your morning cup of joe. As you breathlessly place your order, you notice the barista doesn’t smile at you. She utters a flat, “Here you go” as she hands you the steaming… Airport Avatar Enters Brave New World of Customer ServiceHolographic technology is being introduced at some of the nation’s busiest airports
Tue, 05/29/2012 - 11:41
Travelers coming through New York’s three airports—La Guardia, JFK, and Newark—might soon feel the need to double check that they aren’t walking through the set of a science fiction movie. That’s because the airports are introducing some high-tech… Ten Tips for Effectively Handling Customer ComplaintsServe UP satisfaction
Tue, 05/08/2012 - 12:23
Spirit Airlines recently flew into a big public relations disaster. Sticking to a no-refunds policy, the airline refused to refund the airfare of a passenger who had to cancel his trip after finding out he has terminal cancer. Then social media took…
