Shaw Resources offers leading-edge management systems. His clients include such household names as Bank of America, Hexcel Corporation, Cedars-Sinai Hospital, and Stanford University Medical Center. A popular speaker, Jim has written articles for multiple journals and a book entitled Customer-Inspired Quality: Looking Backward Through the Telescope. Jim first became a member of the Baldrige Board of Examiners in 1994. In 1995 he was selected to be a member of the Health Care pilot team and was the primary author of the first-ever Health Care case study - Pinnacle Health Plan. He became a senior examiner in 1997. Shaw holds two patents on elements of the LEAN-Sigma methodology.