Content by Harry Hertz
In Search of Workforce Performance ExcellenceWhy annual reviews have to go
Tue, 03/01/2016 - 14:44
Even before the landmark publication of In Search of Excellence in 1982, bosses realized that operational excellence gets accomplished through dedicated employees. Yet, to this day, many organizations stifle high performance through the annual… Effective Communication: Try CELLCaring, explaining, listening, and living
Wed, 12/23/2015 - 15:18
During my 25 years with the Baldrige program, I have never come across an organization that couldn’t improve its communication, no matter how good it already is. The importance of effective communication is demonstrated by the many articles and… As the Holiday Season Approaches...... prepare yourself for three of the most dreaded words in the English language
Tue, 12/15/2015 - 14:49
Having recently bought some furniture at a big box store, I couldn’t help seeing these three dreaded words were boldly printed on the outside of the carton: “Some Assembly Required.”
As I opened the box, I wondered what I’d find. Would there be… The Boss and the InnovatorVisionary bosses provide a supportive environment
Wed, 11/25/2015 - 09:24
I feel like I should start this article with something like: “An innovator and a boss walk into a bar....” But I don’t have a punch line to follow it, so I’ll stick to the facts.
I recently read a blog post titled, “Think Like an Author, Not an… What Comes After Teaching Leadership?Experiencing it
Mon, 11/09/2015 - 15:41
Business schools today have a renewed emphasis on teaching leadership. Dawn Bailey explored this topic in a recent Blogrige post. One of the principles behind this shift, she explained, is intended to cause a deep dive into values. And values-… Leadership Behaviors That Count... and benefit all organizations
Thu, 10/08/2015 - 13:04
As the following diagram of the Baldrige framework indicates, the basis of the Baldrige Criteria for Performance Excellence is a set of core values and concepts that are embedded in high-performing organizations.
These core values and concepts (… Exceeding Three Customers’ ExpectationsThe Baldrige Excellence Framework works on grandkids, too
Tue, 09/22/2015 - 14:44
Some of my friends commented that Harry the “Cheermudgeon” was too “mudgeonly” in my most recent Blogrige post. So I decided it was time to cheer. Here is a cheer to getting older. The topic came to me this past week, when I was given a senior-… I’d Rather Shop at a RestaurantNo haggling
Tue, 07/21/2015 - 14:06
One of my regular readers and harshest critics, my wife, complained that my recent posts have been too pedagogical and lacked my storytelling instincts. So this post is for her.
Have you seen the recent commercial about buying a used car? It… Change Management, Social Media, and CEOsHow bosses can use one to achieve the other
Wed, 06/24/2015 - 15:09
Given the challenge, I can relate any three topics to each other. However, in the case of change management, social media, and CEOs, there’s a strong relationship that is reinforced by concepts in the Baldrige Excellence Framework. Two studies by… People, Process, and Plentiful PassionBest practices from the annual Baldrige Quest for Excellence Conference
Thu, 06/18/2015 - 12:57
Every year, I return from the Baldrige Program’s Quest for Excellence Conference energized and full of pride in the success that can be achieved by people working together. And every year, I try to synthesize what I’ve heard into some key themes…
